Useful Information

General

Students are expected to comply with the rules and regulations of the school and your booking means acceptance of our Terms and Conditions.

Payment

Payment must be made prior to the start of the course via our online booking system by credit or debit card.

Courses are booked as a complete course and no refunds are made for missed lessons or activities.

Details of what is included in our prices is explained on the relevant page of our website and on your quote.

No records of card details are visible to us via this system and no card details are stored

Deposit

We take a deposit to secure your booking of which 200€ is non-refundable in the event of a cancellation. This amount is deducted from your balance which is payable 6 weeks before the course start-date. The agreement between Perfect French and the client becomes legally binding upon payment of the deposit.

Regular Cancellation Policy (see below for Coronavirus cancellation policy)

More than 8 weeks before course start date: 200€ of deposit retained.

6-8 weeks before course start date: 75% refund

4-6 weeks before course start date: 50% refund

2-4 weeks before course start date: 20% refund

Less than 2 weeks before course start date: no refund

For private lessons cancelled less than 48 hours in advance, the full amount will be charged. With more than 48 hours notice, we will do our best to re-arrange your lesson subject to availability.

In the unlikely event that Perfect French has to cancel a lesson or activity, another lesson or activity will be offered in replacement. No reimbursements are made for late arrivals or early departures, regardless of the reasons.

Coronavirus Concerns

We are taking the outbreak of Coronavirus very seriously and we have sought advice on the current situation.

We are offering amended terms and conditions allowing you to cancel and receive a full refund up to 3 weeks before your course date in the case of local restrictions relating to the Coronavirus.

Perfect French have a full Covid-19 protocol in place. You can read more about this here XXX

Liability

It is not possible for Perfect French to be held responsible for services not under our control. Perfect French will not, under any circumstances, be responsible for any additional expense, distress, disappointment, loss, damage, injury, accident, delay, inconvenience or irregularity resulting from or attributable to the act or default of any company, firm or persons in connection with the carrying out of such arrangements or bookings or the conveyance of any clients, unless caused by either the proven negligence of, or a proven lack of diligence by Perfect French. Every booking is accepted subject to the conditions imposed by these outside companies or agencies and any claim with respect to such matters must be made against the appropriate principal.

Personal Property

We do not accept responsibility for any loss of, or damage to, personal property belonging to you or your child irrespective of whether such possessions might be used by you or the child for the purposes of any Perfect French lesson or activity.

Changes to Course Content, Cancellation or modification of programmes

Perfect French reserves the right to modify courses and activities subject to outside circumstances, cancellations, weather etc. Perfect French reserves the right to cancel or modify any programme or programmes listed in our brochure because of an insufficient number of participants or for any other reason beyond its control. If this rare event occurs, Perfect French will endeavour to give at least 7 days’ notice and will offer clients their choice of an alternative camp programme or full refund of any monies paid.

In the unlikely event that it is necessary for Perfect French to change the venue of our lessons or activities, we will substitute with a location within 5 miles of the regular location.

Promotional materials

Perfect French reserves the right to use any photographs, art work, etc, of the children on its website, in its advertising and in any of its future publications.

Medical Information

Full medical information must be completed on the application form.

We do not accept liability for death or personal injury to any child attending Perfect French lessons or activities unless this is a result of negligence on the part of Perfect French.

Perfect French shall have full authority to take whatever action it deems necessary to safeguard the health and well-being of the child. Such authority shall include the right of Perfect French to take the action it deems necessary to secure emergency medical treatment for the child in the event that a parent or guardian cannot be contacted.

Complaints

In the event of any complaints during your course, please ask your child to contact a member of the camp staff or parents can speak to the Camp Leader or alternatively contact us at the Perfect French head office. We will be happy to discuss the issue with you and we will do everything in our power to remedy the situation. Any complaints made after the end of the course will not be considered. Complaints cannot be accepted for weather conditions or other problems that may arise that are beyond our control.

Mobile Phones/Tablet Computers

No mobile phones are allowed at the camp during the day. If you wish to send your child with a mobile phone in case of an emergency, this should be turned off and in their bag or handed in to Camp Leaders upon arrival.

Lessons

Students are divided into groups according to age and French level. The first session of all of our courses is an informal evaluation and groups will be changed if necessary. Please do not hesitate to contact us if you feel that your child has been placed in the incorrect group.

Teaching Materials

All teaching materials will be provided. We ask students to bring a pencil case with pens, pencils, colouring pens/pencils, glue and scissors. Usually we provide these items but our Covid policy requires minimal sharing of equipment for the well-being of all students and camp staff.

Activities

We reserve the right to modify the activity programme. All programmes provided are provisional and are subject to change; in some cases this is necessary due to weather conditions, opening dates and availability. Perfect French cannot be responsible for weather conditions that adversely affect the client’s ability to participate in activities offered. Furthermore, if, in Perfect French staff’s opinion, conditions are hazardous due to adverse weather, activities may be curtailed or cancelled. If published activities are cancelled for any reason, Perfect French will do everything possible to find alternative activities for its clients.

Parents’ responsibilities

Parents or guardians accept full financial responsibility for any child they register in Perfect French for:

1. Damage caused, whether willful or not, to facilities, equipment, clothing or anything else belonging to or leased by Perfect French.
2. Rental or purchase of any equipment deemed essential for a child to enjoy his/her course due to their own equipment being unsuitable, unsafe or missing.

Behaviour

Students are expected to behave in a courteous and polite manner. Inconsiderate behaviour will force Perfect French to terminate participation in the course and if necessary the student’s parents will be called and the necessary measures taken. Parents or guardians will be called if the behaviour of your child is disruptive or likely to put other children or our staff in danger. If parents’ or guardians’ behaviour towards us, our customers or any of our partners, we reserve the right to suspend your child from the course.

In the event that your child is excluded, no monies will be refunded.

Privacy Policy

As part of your booking, we will ask for some personal data. Your data is stored in our booking system which is compliant with GDPR. We will never share your data with a third party. You have the right to have any personal data deleted at any time.

Disclaimer

By booking a Perfect French course, you agree to take our courses as they are presented on our website and other marketing material. All programmes of lessons and activities are provided as a guideline only and are subject to change. We claim no expert knowledge and we are not held responsible for the interpretation or mis-interpretation of information on our website. We are not responsible for any

At Gallico LCE, we are language and communication experts and not simply language teachers. Learning and speaking a foreign language is not about having perfect grammar and being able to pass grammar tests like when we were at school. Speaking a foreign language is about communication.

• We focus on improving our students’ ability to communicate in French, in the situations they need to be able to express themselves in.
• If you need to be able to hold client meetings in your target language, this is what we will focus on.
• If you need to be able to write accurate and detailed emails in French, this is what your trainer will include in your lessons.
• Or maybe you need to be able to negotiate in French, maybe even over the phone? Or hold conferences, zoom meetings, speak to suppliers, dissatisfied customers? Our aim is to give you the tools you need to be able to communicate effectively and confidently when and where you need to.
• Let’s look at language learning differently!

Gallico LCE offers a range of Professional Training Courses to suit your level, objectives and budget. Below you will find some examples of the packages we can offer but if you don’t find a package to suit you, then please contact us and we can provide alternative packages.

Chefs d’Entreprise:

2000€: 25h Private Lessons + 15h E-learning

1300€: 17h Private Lessons + 33h E-learning

CPF Packages:

1000€: 10h de cours individuel, 4 séances téléphoniques, Test BRIGHT certifiant

1000€: 10h de cours individuel, 10h de e-learning, Test BRIGHT certifiant

1500€: 15h de cours individuel, 8 séances téléphoniques, Test BRIGHT certifiant

1500€: 17h de cours individuel, 13h de e-learning, Test BRIGHT certifiant

2000€: 20h de cours individuel, 6 séances téléphoniques, Test BRIGHT certifiant

2000€: 20h de cours individuel, 10h de e-learning, Test BRIGHT certifiant

At Gallico LCE, we are very interested in the impact of our training courses on our students.

1. What did our students think of their training course with us?
2. For the students who took a certified test such as the Bright Language Test, what were their results & how much did they progress during their course?

Please click here to see the results of our feedback surveys.

If you have never used a government training budget before, you may be curious to know how the system works….

1. Information: We collect some information from you to determine the budget you will be entitled to and what the funding criteria are.
2. Evaluation: We evaluate your entry level and discuss your objectives. NB. For all of our courses, if you wish to take a group course of a certain level, you will need to have achieved the level below. For example to take a A2 course, you will need to have achieved level A1 or you will find the course too challenging.
3. Proposal: We propose a suitable training course that meets your level, objectives and study preferences. We decide the duration and the timetable of the training course to ensure that this fits with your professional and personal commitments.
4. Application: Training budget applications take up to 4 weeks to be processed and approved. Sometimes this is less (for example if you are using your CPF), but you need to apply before you would like to start your course to allow for this application time.
5. Start of Training: You will receive confirmation of your course timetable and what you should do on your first day of your training. If this is at our centre, we will welcome you and introduce you to your language trainer. If you are taking a course online, you will receive an email with the relevant information to connect for your first lesson.
6. Cancelling or re-arranging lessons: If you need to cancel or re-arrange a session, this is possible if you are taking private lessons. Please contact us 48 hours in advance to arrange this.
7. Feedback questionnaire: 5 hours into your course, you will receive a short feedback questionnaire. This is to ensure the training course corresponds to your expectations, levels and objectives.
8. The end of your course: At the end of your course, you will take a formal or informal evaluation (depending on the type of course you have booked with us). You will also receive a feedback questionnaire to tell us what you thought of your course and to help us improve our service!

Some of our training packages include Telephone Sessions.

These are French lessons/sessions conducted over a regular telephone. If you have to speak French on the phone at work or in your personal life, you will know that this can be the most challenging part of learning French! Taking a part of your training course over the phone allows you to get used to speaking on the phone, to increase your confidence and be more relaxed. This means that when you have to speak French over the phone in real-life situations, you will be better prepared!

Our language trainers are experienced in teaching over the phone so will make you feel comfortable whatever your level, ability and degree of nervousness!

Adult French Level Test

Child French Level Test

Some of our training packages include “e-learning”. E-learning is a tool we offer for independent study as a part of many of our training programmes.

Students receive unlimited access to an online study platform where they can do exercises, practice their grammar, learn new vocabulary and consolidate what they learn during their course. We prefer to keep our face to face lessons for working on conversation and communicative skills. So the e-learning platform is designed to be a way that students can work on their own at home on the other skills: reading, writing and grammar.

Your language trainer can guide you and advise you about how to get the most out of using the online platform. Sometimes you have to complete a certain amount of hours on the platform to count towards your professional training budget. However, you will have unlimited access to the platform so you can do more hours if you wish!

Gallico LCE can offer training courses for students with a physical or mental disability.

Our staff are trained in working with disabled students

We have a protocol in place to make our administrative and teaching staff aware of how to deal with disabled students who contact us

Gallico LCE is a declared Professional Training Centre in France with the necessary accreditations to work with professional training budgets.

These quality checks are there to certify that:

• The training courses we offer are of a high quality
• Any services included in our training packages are quality-checked and tested
• We offer good customer service
• Our language trainers are native-speakers, experienced and professional
• We have expert knowledge of the Professional Training System

Gallico LCE is a Bright Language Test Centre.

The Bright Language Test can be taken in English, French and many other languages. The test is taken online at the end of your training course with us. You don’t pass or fail the test, you simply receive certification of your language level according to the CECR scale (A1, A2, B1, B2, C1 or C2).

Training courses including this certification qualify for the CPF meaning that you can use your CPF to finance your training course.

Gallico LCE can help you prepare for many other language certifications and can help you find a test centre in the area:

DELF

DALF

TCF

TOIEC (English)

TOEFL (English)

BULATS (English)

Cambridge Language Tests (English)

In France, you can use a government training budget to finance your language course. Gallico LCE can help you find out the budget you are entitled to and help to organise your training budget for you.

I am a Business Owner

If you have your own French business and pay social charges in France (URSSAF/RSI), you will be entitled to a training budget to finance all or part of your language course. Your budget will depend on the type of business you run. Please complete the form at the bottom of this page and we will be happy to advise you.

I am a Micro/Auto-Entrepreneur

If you are Micro-Entrepreneur or an Auto-Entrepreneur, you will be entitled to a training budget to pay for all or part of your language training with Gallico LCE. Your budget is depending on the type of business you run and not how large your business is. Please fill in the form at the bottom of the page to find out your entitlement.

I am employed on a French contract

If you are employed on a French contract, then you have several options for financing your language course with Gallico LCE. You can choose to take the course during your work hours (with your employer’s agreement) or outside of work hours (if you prefer). Please complete the form at the bottom of this page and we will be happy to advise you.

I am unemployed on the French system

If you are registered as unemployed in France, you can use your CPF to finance your language training course with us. Depending on your situation, there are sometimes additional training grants available. Please complete the form below and we will help you to find out your budget entitlement.

I am on the French furlough scheme

If you are on ‘activité partielle’ because of Covid-19 or other economic circumstances, you can apply for a training budget called the FNE which is specific to your situation. This budget is applied for with the approval of your employer and they are usually happy for you to be making good use of your time while you are working less to improve your language skills.

If you would like us to look into your budget entitlement, please complete this form