Terms & Conditions
General
We carry out evaluations to ensure that students are placed in the correct group for their level and objectives. If you feel that you have been placed in the wrong class, then please tell your teacher or send us an email after the first lesson so that we can discuss this with you and move you to a different group if necessary.
Clients are expected to comply with the rules and regulations of the school. If clients do not agree with Gallico’s division of students into groups, the scheduling etc, they should discuss this with a member of the teaching or administrative staff. The client agrees to comply with the applicable law whilst abroad. Clients are expected to behave in a courteous and polite manner. Inconsiderate behaviour will force Gallico to terminate participation in the course and if necessary the client will be asked to vacate his accommodation.
Payment
Payment must be made prior to the start of the course, as agreed with Gallico or their representative.
Group courses are booked as a course and no refunds are made for missed lessons unless agreed otherwise by contract. Our course prices are exclusive of the enrollment fee.
Details of what is included in our prices are explained on the relevant page of our website. Prices do not include flight, rail travel or insurance.
Acceptable payment types are Bank Transfer, Euro Cheque, Credit card payments over the phone. For bank transfers, all charges are to be paid by the client.
Gallico will not be responsible for charges imposed on you, by your bank. This also includes payment discrepancies caused by variations in exchange rates used by your bank. The school doesn’t accept Amex or Diner’s cards.
Deposit
We take a non-refundable deposit of 200€ to secure your booking and an additional 200€ if you also book accommodation. If you book an independent apartment, then you will be asked to pay an additional non-refundable deposit for this. The deposit amount is deducted from your final balance which is payable 6 weeks before the course start date. The agreement between Gallico and the client becomes legally binding upon payment of the deposit.
Regular Cancellation Policy
More than 8 weeks before course start date: deposit retained, full refund (less deposit) if full amount has been paid.
6-8 weeks before course start date: 75% refund
4-6 weeks before course start date: 50% refund
2-4 weeks before course start date: 20% refund
Less than 2 weeks before course start date: no refund
Weekly Group lessons are booked as a course and no refunds are made for missed lessons unless otherwise agreed with the teacher.
For private lessons cancelled less than 48 hours in advance, the full amount will be charged. With more than 48 hours notice, we will do our best to re-arrange your lesson subject to availability.
In the event that Gallico has to cancel a lesson, another lesson will be offered in replacement.
We are happy to organize a government training budget for you if you are eligible for this (this includes the application and processing of your training budget and all the associated paperwork and administration). You will be offered a package that fits the criteria of your training budget organisation.
Gallico accepts no responsibility for students not receiving their training budget. This is at the discretion of the training budget organisation that you are affiliated to and is also dependent on you being up to date with all of your contributions as well as respecting the application deadlines. We organise training budget applications and help with the process but it is the students’ responsibility to ensure that all necessary information and documentation is transferred to Gallico promptly and that all documents provided by Gallico are dealt with according to our instructions.
Gallico cannot be held responsible for delays from budget organisations.
Travelling from abroad
Clients are responsible for arranging their own transport to and from the school. Gallico can help to organise transfers from and to Geneva airport for you.
Travel and Insurance
Clients must arrange their own formal travel documentation such as visas if required. For students in the EU or in countries in the Schengen area, a visa is not required for stays of under 90 days (3 months). Please see the following link for the list of countries: http://vosdroits.service-public.fr/particuliers/F21921.xhtml
For stays of longer than 90 days, Gallico will provide the relevant documents to support your visa application. However, Gallico takes no responsibility for the outcome of your application.
Travel and medical insurance: Clients are not insured for the activities provided during their stay. Students should ensure they have comprehensive travel & medical insurance for their trip. Our 3rd party activity providers are all insured and fully certified by the French government and have the relevant liability insurances.
Accommodation will be provided as detailed in the course description and as requested in your application. Gallico reserves the right to modify accommodation details, but accommodation provided will be of an equivalent standard if a substitution is made.
Your accommodation will be available after 4 pm on the day of your arrival. The same conditions apply to self-drive guests. Home-stay accommodation is usually available from any time but please check with us if you wish to arrive before 4pm and we will check with your family.
For departure, rooms must be vacated by 10 am. Your luggage can be stored if you have a later departure. Please ask a member of staff
Changes to Course Content
Gallico reserves the right to modify courses and activities subject to outside circumstances, cancellations, weather etc.
If the minimum number of participants is not met for a particular week (minimum of 3 persons required to run a course), an alternative course will be provided with private/semi-private tuition.
For 2 students, intensive courses will be reduced to 2h tuition + 1h autonomous work per day. For 1 student, intensive courses will be reduced to 1h tuition + 2h autonomous work per day.
Complaints
In the event of any complaints during your course, please request a complaint form from the school reception and complete this in writing and hand it into reception where we will discuss the issue with you. Please do this as soon as the problem arises so that we are able to do everything in our power to remedy the situation.
Any complaints made after departure will not be considered. Complaints cannot be accepted for weather conditions or resort opening times/dates as these things are beyond our control.
Promotional materials
Gallico reserves the right to use any photographs, artwork, etc, of the students on its website, in its advertising and in any of its future publications.
Activities
Activities will be provided as per your chosen package. We reserve the right to modify the activity programme; if this is due to weather conditions, opening dates and availability.
Any problems with a third party service should be taken up with the provider directly.
Privacy Policy
As part of your booking, we will ask for some personal data. Your data is stored in our booking system which is compliant with
GDPR. We will never share your data with a third party. You have the right to have any personal data deleted at any time.
Remote payments are made via telephone/Paypal/bank transfer. No records of card details are visible to us via this system and no card details are stored.